General Assistance
For all order-related inquiries, issues, or concerns, feel free to reach out to us. We typically resolve queries within a few hours on the same day. You can also WhatsApp us at +971 50 419 7396. We are available on WhatsApp from 10:00 AM to 5:00 PM (Monday to Saturday).
Frequently Asked Questions
1. Shipping & Delivery Information
Orders are typically dispatched and delivered within two business days, with free shipping offered throughout the UAE. In the event of any delays, we will notify you via phone or email to keep you updated on the status of your shipment.
2. What is your exchange and return policy?
For easy exchanges, connect with us via WhatsApp at +971 50 419 7396. We accept exchange requests within 48 hours of delivery. While we are flexible with exchanges, please note that we do not accept returns.
3. Where is your store located?
DesiVidesi is an online store. You can browse our collection and place orders directly on our website.
4. How do I pick the right size for myself?
Refer to our detailed size chart available on our website. If you need further assistance, feel free to WhatsApp us at +971 50 419 7396 or DM us on Instagram. Sizing may vary depending on the design’s intended fit. For example, if the size chart suggests size 40 based on your chest measurement, order size 40. However, for relaxed-fit designs like Kaftans, the garment may measure slightly larger (e.g., 42 or 44 inches at the chest) for a comfortable drape.
If you need a different size after trying on your garment, you can request an exchange within 2 days of delivery.
